Imaju88 Privacy Policy – Malaysia Member Data Protection

Introduction & Scope of Privacy Policy

Welcome to the imaju88 privacy policy page. We, imaju88, are an online gaming platform operating in Malaysia and are fully committed to protecting the privacy and personal data security of every member.

This Privacy Policy clearly explains how imaju88 collects, stores, uses, and protects your personal information when you use our platform, website, and app. This document applies to all users who register an account, browse the website, or use any services provided by imaju88.

By registering an account or continuing to use the imaju88 platform, you give informed consent to the collection and use of your personal data as described in this document. If you do not agree with any part of this policy, please stop using the platform and contact us to close your account.

Personal Data We Collect

Imaju88 only collects data that is strictly necessary to provide quality, secure services that comply with legal requirements. The following are the categories of data we collect:

A. Registration & Identity Information

• Full name as shown on MyKad or passport.
• Identity card number (MyKad) or passport number.
• Date of birth for 18+ age verification.
• Email address and mobile phone number.
• Current residential address.

B. Financial Information

• Bank name and account number for withdrawal processing.
• Registered e-wallet information.
• Deposit and withdrawal transaction records.
• Betting history and gaming activity.

C. Technical & Usage Information

• IP address and approximate geographic location.
• Device type, operating system, and web browser version.
• Login data including date, time, and session duration.
• Pages visited and actions taken within the platform.

D. KYC Documents

• Copy of identity card or passport for identity verification.
• Bank statement or utility bill as proof of address.
• Selfie or facial photo for identity verification.

How We Use Your Personal Data

All information collected by imaju88 is used for specific, legitimate purposes directly related to providing services to you. We do not use your data for purposes that have not been disclosed.

• Identity and account verification: Ensuring every player is a real individual who meets the platform's eligibility requirements, including age limits and KYC verification.
• Financial transaction processing: Verifying and processing all deposits and withdrawals safely and accurately to the correct bank account.
• Customer support: Enabling our support team to resolve inquiries, complaints and technical issues faster and more effectively.
• Platform security: Detecting and preventing fraudulent activity, money laundering, multiple account usage and other security threats.
• Service improvements: Analyzing aggregate usage patterns to improve platform design, speed and user experience.
• Important communications: Sending account-related notifications, transaction updates, security alerts and important policy changes.
• Legal compliance: Fulfilling reporting obligations to authorities as required under Malaysian law, including PDPA 2010.
• Promotions and offers: Sending relevant promotional information and bonuses — you may opt out of marketing communications at any time.

Information Sharing with Third Parties

Imaju88 does not sell, rent, or disclose your personal data to any third party for their own commercial purposes. However, in certain limited situations, we may share your information with the following parties:

• Technology service providers: Companies providing server infrastructure, payment systems, and other technical services required to operate the platform. They are bound by strict confidentiality agreements.
• Payment service providers: Payment processors and financial institutions required to safely complete your deposit and withdrawal transactions.
• Licensed game providers: Third-party game studios that provide game titles on our platform may receive the minimum session data required to run the games.
• Regulatory and law enforcement authorities: When required by law, court order, or directive from a legitimate regulatory authority in Malaysia.
• Fraud prevention body: For identity verification and fraud prevention purposes, certain basic information may be shared with recognised verification services.

Data Security Measures

We implement multiple layers of technical and organisational security to ensure your personal data is always protected against unauthorised access, loss, or leakage.

• 256-bit SSL encryption: All data communications between your browser and imaju88 servers are protected with the highest-level encryption.
• Two-factor authentication (2FA): Additional security layers are available to protect your account from unauthorized access.
• Internal access controls: Only authorised personnel may access sensitive member data, and every access is logged for audit purposes.
• Periodic vulnerability scanning: The imaju88 platform is regularly tested to detect and patch security vulnerabilities before they can be exploited.
• 24/7 Monitoring: Automated monitoring systems run around the clock to detect suspicious activity and prevent unauthorised access.
• Secure data backup: Data is regularly backed up to separate locations to ensure service continuity and recovery in the event of an incident.

While we take all reasonable steps to protect your data, no internet security system can be guaranteed 100% safe. You also play an important role by keeping your account password secure and not sharing it with anyone.

Cookies & Tracking Technologies

Imaju88 uses cookies and similar tracking technologies to enhance the user experience, analyse website traffic, and ensure the platform functions properly.

Types of Cookies We Use:

• Essential cookies: Required for core platform functions such as login session verification and security. Cannot be disabled.
• Performance cookies: Collecting statistical information on how users interact with our website to help us improve the platform.
• Functional cookies: Remembering your preferences such as language, display settings and login details for your convenience.
• Analytics cookies: Used to understand aggregate traffic patterns and user behaviour for internal analytics purposes.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some sections of the imaju88 platform.

Data Retention & Deletion

Imaju88 only retains your personal data for as long as necessary to fulfil the original purpose of collection or as required by Malaysian law.

• Active account data: Retained for the duration of your active account and for 5 years after account closure for audit and legal compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's financial and anti-money laundering legal requirements.
• KYC Documents: Retained for the duration of the active account and 5 years after closure to fulfil regulatory compliance obligations.
• Technical logs: Retained for 90 days for technical troubleshooting and security purposes, then automatically deleted.
• Customer support communications: Retained for 2 years for historical reference and service improvement.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity. You may request early deletion of certain data, subject to applicable legal obligations.

Your Rights as an imaju88 Member

Under Malaysia's Personal Data Protection Act (PDPA) 2010 and imaju88's policy, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the imaju88 customer support team via live chat or our support email. We will process your request within 14 business days from the date the application is received.

Third-Party Links & Services

The imaju88 platform may contain links to third-party websites or services such as game providers, payment processors, and technology partners. The imaju88 Privacy Policy does not apply to those third-party websites or services.

• Each third-party website or service has its own privacy policy governing their data collection and use.
• Imaju88 is not responsible for the privacy practices or content of any third-party websites.
• We encourage you to read the privacy policy of any third-party services you use through the imaju88 platform.

Privacy Policy Amendments

Imaju88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, technological requirements, or relevant legal changes.

• Any material amendments will be communicated to members via their registered email or a prominent in-platform notification at least 7 days before taking effect.
• The effective date of the latest version of the Privacy Policy will always be displayed at the top of this document.
• Continued use of the imaju88 platform after the effective date of any amendment is deemed acceptance of the updated policy.
• If you disagree with any amendments made, you have the right to close your account and withdraw all eligible funds before the amendment's effective date.

Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how imaju88 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week at the bottom-right corner of the imaju88 platform.
• Support email: [email protected] — replies within 1 to 3 business days.

For privacy complaints that imaju88 is unable to resolve, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia, which oversees PDPA 2010 compliance in the country.

We are committed to addressing every privacy concern seriously and transparently. Your trust is our priority.